Frequently Asked Questions

We have a dedicated team who have over 12 years of experience working with agencies and contractors within the contracting industry, providing excellent customer service to both contractors and agencies.

We understand that relationships are important which is why we work hard to build and maintain relationships with all our contractors and consultants. Our experienced team of Contractor Liaison Officers are on hand to answer any queries you may have, via our website, email or phone call.

Apex have a rigorous compliance process for each and every worker which minimises the risk and liabilities that you face as an agency. We keep this process updated with any new developments and changes to legislation as and when they happen, thereby ensuring that every worker we pay is fully compliant.

All Apex employees will receive the benefit of being employed by one organisation which reduces the hassle of moving between employers and having to gain documentation such as your P45 each time, whilst still being able to switch between assignments and locations. This is helpful when applying for a mortgage or a loan as the worker will have built up an employment history through us as well as having a contract of employment.

Depending on the payment route contractors decide on, there are various benefits available they may be entitled to. For more information, please see our individual FAQ sections for each payment route.

An initial call is carried out by one of our experienced Contractor Liaison Officers, who will explain all the benefits of being paid through ourselves and we will assist them with completing our registration process.

We can provide each employee with a full pay illustration so they can see the layout of our payslip and what they can expect their net pay to be.

We will liaise with you, the agency, to get contracts in place as quickly as possible.

Contractors will benefit from being kept up to date with our SMS and email service.

Customer aftercare calls are carried out on a regular basis to keep in touch with contractors and ensure they are getting the most out of our services.

For further information please contact our team on 0151 652 2573 who will be more than happy to assist you with your query.

We offer same day payments as standard, meaning contractors can receive their payments the same day we receive funds from you.

Feel free to contact one of our registration team on 0151 652 2573 or email us at Info@apex-contracting.co.uk, we will be able to go through any questions or queries you may have regarding paying contractors through Apex, whether that’s looking to expand your PSL or to find out more about our service.

Apex ensures that agency contacts are kept up to date throughout the whole registration process so you know as soon as the candidate has been registered and is ready for payment.

Once registration is complete, we handle any queries that the contractor may have so you don’t have to chase for answers to payroll queries. We take over the payroll and payment side of things so you can focus on placing candidates.

Yes, once registered with Apex we will email a contract of employment to the contractor. Contractors will then become an employee of ours and will be entitled to full employment rights including statutory benefits and access to our work place pension scheme.

We process various payroll runs daily ensuring contractors receive a reliable service and get paid when they expect. We work closely with agencies to ensure that contractors are paid on time and correctly each and every time.

They will also receive an SMS notification and their payslip via email once their pay has been processed to enable the contractor to see how much he is due to be paid and contact us if he has any queries regarding this, meaning you have more time to focus on your work.

An umbrella company employs contractors that work on temporary assignments. By using an umbrella company, you have the increased flexibility to switch between assignments without missing out on the rights and benefits a permanent employee may receive.

You can contact Apex on 0151 652 2573 or you can request a call back at a time that is convenient to you via our website. Our team will then be able to advise you based on your current circumstances which pay method may be most suitable for you and if you are happy to proceed, we will then start our registration process.

You will receive a contract from ourselves which you will need to read and agree to once you have completed our registration process successfully. This is sent electronically via email.

There’s no joining fee to register with Apex. Our competitive margin structure is quoted upon registration and is based upon your chosen payment option and the amount you earn. For a personal illustration of what you could expect to earn, please contact our team on 0151 652 2573.

This depends on your agency. You can be paid weekly, fortnightly or monthly. We run payroll daily, although most payment runs are carried out on a Thursday and Friday. Payments are made by faster payment as standard into your account.

You will receive a text message confirming the amount you will be receiving and a payslip will also be sent to you by email.

As your employer, Apex is able to provide Personal Accident, Professional Indemnity, Public and Employers Liability where applicable to your assignment.

You will find in our downloads section on our website that you can complete a ‘starter checklist’ which replaced the P46 form. Upon registration we can assist you in completing the ‘Starter checklist’ if required.

Monday to Thursday, 8.30am – 5.00pm, Friday 8.30am – 5.30pm, excluding bank holidays.

You can choose to have your holiday pay paid out each week on top of your basic pay. Alternatively, you can request Apex to retain and pay it to you when you take a holiday via our holiday request form, a copy of which can be found in the downloads section of our website.

All employers are legally obliged to enrol their employees into a workplace pension scheme. Apex automatically enrols employees into our workplace pension scheme after a period of  12 weeks, after which you will automatically be enrolled into the scheme and you will have a month to opt out of the pension scheme should you choose and any deductions will be refunded. If you do not opt out, pension contributions will be deducted from every payroll run and sent to our chosen pension scheme ‘The People’s Pension’. For more information on workplace pension schemes, or more details of our pension provider, here is the link to their website. https://thepeoplespension.co.uk/

Feel free to contact one of our team on 0151 652 2573, who will be able to go through any questions or queries you may have.

We can help you if you work for multiple agencies. It is often found to be beneficial if you use one umbrella company for all your payments even if the work has been carried out through multiple agencies as all your information is kept together and in one place for you.

A P87 form is a document you can use to claim tax relief for you work related expenses. You may be able to claim tax relief if you use your own money for things that you must buy for your job OR if you only use these things for your work.

You cannot claim tax relief if your employer either gives you all the money back or provides an alternative (e.g. if your employer gives you a laptop but you want a different type or model).

For further information please visit https://www.gov.uk/guidance/claim-income-tax-relief-for-your-employment-expenses-p87