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Group: Agencies

When will contractors get paid?

We process various payroll runs daily ensuring contractors receive a reliable service and get paid when they expect. We work closely with agencies to ensure that contractors are paid on time and correctly each and every time.

They will also receive an SMS notification and their payslip via email once their pay has been processed to enable the contractor to see how much he is due to be paid and contact us if he has any queries regarding this, meaning you have more time to focus on your work.

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Will contractors be issued with a contract of employment?

Yes, once registered with Apex we will email a contract of employment to the contractor. Contractors will then become an employee of ours and will be entitled to full employment rights including statutory benefits and access to our work place pension scheme.

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Who do I contact with any queries or referrals?

Feel free to contact one of our registration team on 0151 652 2573 or email us at, we will be able to go through any questions or queries you may have regarding paying contractors through Apex, whether that’s looking to expand your PSL or to find out more about our service.

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How quickly can you get contractors paid?

We offer same day payments as standard, meaning contractors can receive their payments the same day we receive funds from you.

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Do you keep me updated?

Apex ensures that agency contacts are kept up to date throughout the whole registration process so you know as soon as the candidate has been registered and is ready for payment.

Once registration is complete, we handle any queries that the contractor may have so you don’t have to chase for answers to payroll queries. We take over the payroll and payment side of things so you can focus on placing candidates.

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What can contractors expect from Apex?

An initial call is carried out by one of our experienced Contractor Liaison Officers, who will explain all the benefits of being paid through ourselves and we will assist them with completing our registration process.

We can provide each employee with a full pay illustration so they can see the layout of our payslip and what they can expect their net pay to be.

We will liaise with you, the agency, to get contracts in place as quickly as possible.

Contractors will benefit from being kept up to date with our SMS and email service.

Customer aftercare calls are carried out on a regular basis to keep in touch with contractors and ensure they are getting the most out of our services.

For further information please contact our team on 0151 652 2573 who will be more than happy to assist you with your query.

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What benefits will contractors be entitled to?

All Apex employees will receive the benefit of being employed by one organisation which reduces the hassle of moving between employers and having to gain documentation such as your P45 each time, whilst still being able to switch between assignments and locations. This is helpful when applying for a mortgage or a loan as the worker will have built up an employment history through us as well as having a contract of employment.

Depending on the payment route contractors decide on, there are various benefits available they may be entitled to. For more information, please see our individual FAQ sections for each payment route.

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Are Apex fully compliant?

Apex have a rigorous compliance process for each and every worker which minimises the risk and liabilities that you face as an agency. We keep this process updated with any new developments and changes to legislation as and when they happen, thereby ensuring that every worker we pay is fully compliant.

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Why choose Apex?

We have a dedicated team who have over 12 years of experience working with agencies and contractors within the contracting industry, providing excellent customer service to both contractors and agencies.

We understand that relationships are important which is why we work hard to build and maintain relationships with all our contractors and consultants. Our experienced team of Contractor Liaison Officers are on hand to answer any queries you may have, via our website, email or phone call.

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